candidates with a technical background in our support centre to provide online and telephonic service and support alert the supervisor of any trends in customer calls, complaints, or requests. Assist with all queries Minimum 3 years in an Internet Service provider call center environment. A strong understanding of Wireless
in Inbound / Outbound customer service contact centre role Ability to communicate in additional SA language
in Inbound / Outbound customer service contact centre role Ability to communicate in additional SA language
project status and address issues.
The key to this has been to put consumers at the centre of digital journeys and build what works for them
to work within a team, but also independently Quality Orientated
to work within a team, but also independently Quality Orientated
review project status and address issues. Scope and Quality Management – Ensure stakeholder specified requirements
marketing-qualified leads, by converting site traffic through calls-to-action, landing pages, and lead generation content
external information Manage internal cost analysis of quality vs cost Analyse gross margin on specific products