To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
Reference: JHB002080-SS-1 CALLING ALL SEASONED FINANCIAL MANAGERS This esteemed engineering firm based
Reference: JHB002080-SS-1 CALLING ALL SEASONED FINANCIAL MANAGERS This esteemed engineering firm based
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
in the FMCG industry, is on the lookout for a seasoned Senior HR Manager to take charge of their group's
Reference: MID015939-TB-1 Are you a seasoned Marketing professional looking for a new exciting opportunity
Reference: MID015939-TB-1 Are you a seasoned Marketing professional looking for a new exciting opportunity
in the FMCG industry, is on the lookout for a seasoned Senior HR Manager to take charge of their group's