and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
information is provided to the customer and that calls which cannot be resolved are escalated to correct Responsibilities:
the store and service excellence by leading and directing the store operations team in order to meet sales working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives
business solutions, is looking for an energetic Direct Sales Executive. Your key performance will be Sales sales activities on CRM and the sales manager Cross-sell products and services to potential custormers Minimum
and outbound telephonic selling.
You will be required to actively sell a well-known brand of telephonic responsibilities:
dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds accordingly 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems systems • Telephony • Reporting • Call Logging • Analytical Skills • Computer Literacy • Planning and organising
service by effectively managing and coordinating the selling and booking of holiday packages to the Travel Agent by discussing client requirements either via call centre or over e-mail advising on suitable options in
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):