Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
and application architecture domains.
Guide solution development processes that meet business constraints
/>Contribute to the design of services, products, and solutions lifecycle.
Set governance standards for security
Management or similar information technology solutions architecture roles.
Proven ability to communicate
We are seeking a Solution Architect who will actively provide the technical lead architecture solutions to have the sales department benefit both the customer and company. The Solution Architect close“ of the deal, where required, to provide a solution meeting the customer's requirements. Collaborate resources to ensure proposed deals include technical solutions that accurately address customer needs and are the technical solution required to address customer requirements and recommend solutions that optimiseÂ
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
innovative solutions and exceptional service to their clients – is eagerly looking for a Centre Compliance regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial
We are seeking an experienced Solutions Architect specializing in the banking domain to join our dynamic dynamic client. As a Solutions Architect, you will play a critical role in designing and implementing cutting-edge cutting-edge technology solutions. You will collaborate closely with stakeholders across various departments Responsibilities: Architectural Design: Design end-to-end solutions that align with business goals, technical requirements architecture blueprints, technical design documents, and solution proposals that articulate the rationale behind
NCM001836-TS-1 6 Month contract role For Finance Solutions Analyst with top tier company in the Financial Technology. 6 Month contract role For Finance Solutions Analyst with top tier company in the Financial requirements to enable Finance Enablement to develop solutions against those requirements Responsible for ensuring used by Finance Enablement to develop needed solutions Engage with the central BT business analyst team Enablement with needed business engagement during the solution delivery and play the role of user tester as required
specifically with Privileged Access Management (PAM) solutions, such as CyberArk, BeyondTrust, or Thycotic