of Position:
The Customer Service Agent is responsible to effectively assist customers with information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Job Specific Requirements / Knowledge Requirements
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
style="text-align:center">Customer Service Agents
Based and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
Personal Assistant required in Sandton, Johannesburg Administration Book keeping and record keeping Business
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial our policies and procedures reflect current requirements. Conduct regular internal audits to assess compliance compliance with regulatory requirements and company policies. Identify and assess potential compliance programs to educate employees about compliance requirements and best practices. Maintain accurate records
company based in the Midrand area to give office support to other staff members, data capturing, reporting secretarial duties as well as customer service. Requirements: Grade 12 Tertiary qualifications will be a for office, cleaning and kitchen supplies Service Calls: H/O and ASJ/Sterns x3 times per year Sending of
provide our clients with 24-hour uninterrupted support services. We are looking for Customer Service Consultants Excellent English and problem-solving skills required. Requirements: Clear Criminal Record, Passed Matric (Maths time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus incentives
remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working Desktop and Technical Support services Providing workstations related support for Absa retail as well improve service delivery Helpdesk Support Providing remote support to all Absa users utilising the given reporting re-occurring errors/problems to the relevant support parties. Identifying and reflecting in Service re-assigning incidents to the x64 / regional desktop support team for assistance. Identifying and reflecting