Call Centre Agents, Umhlanga, North Suburbs. Company Name: Clearcom Pty Ltd. Call centre agents required
preferably with a minimum of 1 year experience in a call centre environment. Design and implementation of QA Provide campaign management with reporting/analysis, training and ad-hoc coaching. Matric (National Senior Certificate years Quality Assurance experience withing a call centre environment. Familiar with data and root-cause
and conduct regular quality assurance checks of calls and adherence to client processes and procedures employees (Team Leaders) and ensure appropriate training of new employees Liaise with the client on campaign workforce issues Work with Team Leaders to determine training needs for Agents and Team Leaders. Provide a Subject workforce issues Work with Team Leaders to determine training needs for Agents and Team Leaders. Provide a Subject improvements. Ensure employees have access to appropriate training and other resources to perform their jobs. Provide
responding and following up on all rescheduled calls and pending information.
On-site Dis-Chem Pharmacy and Wellness Centre with in-house Nurse
Performance incentives
Discounted
implementing, and administering development and training programs for company employees. This role involves and implement training and development programs based on organizational needs. Facilitate workshops, seminars seminars, and other training sessions. Evaluate the effectiveness of training programs and make necessary years of experience in organizational development, training, or a related field. Strong knowledge of organizational theories, models, and best practices. Excellent facilitation and presentation skills. Strong analytical and
implementing, and administering development and training programs for company employees. This role involves and implement training and development programs based on organizational needs. Facilitate workshops, seminars seminars, and other training sessions. Evaluate the effectiveness of training programs and make necessary years of experience in organizational development, training, or a related field. Strong knowledge of organizational theories, models, and best practices. Excellent facilitation and presentation skills. Strong analytical and
financial futures to them. The role calls for formal in-house training, the completion of the prescribed Excellent communication skills (written and verbal) Training Allowance: R8000 Per month over three months.
financial futures to them. The role calls for formal in-house training, the completion of the prescribed Excellent communication skills (written and verbal) Training Allowance: R8000 Per month over three months.
We are a leading Contact Centre with numerous campaigns, each with unique requirements and standards script readings, tailored to each campaign's needs. Train recruitment staff on the use of these guides to recommendations for improving recruitment and training processes based on data analysis. Non – Negotiable:
We are a leading Contact Centre with numerous campaigns, each with unique requirements and standards script readings, tailored to each campaign's needs. Train recruitment staff on the use of these guides to recommendations for improving recruitment and training processes based on data analysis. Non – Negotiable: