Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The operations, contributing to a positive customer experience and the overall success of the support team. performance Quality assurance Workflow optimization Training & development Technology management Analyse co-ordination Matric 7 - 15yrs experience in a similar role Experience in the Telecoms industry Able to
Introduction
Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit.
operations, contributing to a positive customer experience and the overall success of the support team.
Desired Experience & Qualification
license • Motor Dealership experience / Approved Repair Centre experience (3 years) • Qualified Motor diploma • Managerial experience within the Motor Dealership Industry / Approved Repair Centre • An effective Health and Safety Act. 1993 The post Approved Repair Centre Manager appeared first on freerecruit.co.za .
Engineering Degree or equivalent, and commercial training.
-Government Certificate of Competency (GCC)
Related Experience:
-15 years experience as a Plant Engineer in a power
SALES EXECUTIVE / ACCOUNT MANAGER (CONSTRUCTION EXPERIENCE ESSENTIAL) NELSPRUIT BASED-(TO COVER POLOKWANE basic salary plus additional benefits Previous experience within the construction industry. Must be able SALES EXECUTIVE / ACCOUNT MANAGER (CONSTRUCTION EXPERIENCE ESSENTIAL) NELSPRUIT BASED-(TO COVER POLOKWANE basic salary plus additional benefits Previous experience within the construction industry. Must be able SALES EXECUTIVE / ACCOUNT MANAGER (CONSTRUCTION EXPERIENCE ESSENTIAL) NELSPRUIT BASED-(TO COVER POLOKWANE
target and engage prospective clients through cold calling, networking, and other lead generation activities and client is trained on instant access and webflow Conduct client induction training after installation that all training documentation is submitted to the service team immediately after training. Train the client escalations Settlement/Recon Queries Contact Centre Support Contact Centre WhatsApp support Help Departments on intervention. Assist Operations with customer training as and when required. General: Collaborate with
target and engage prospective clients through cold calling, networking, and other lead generation activities and client is trained on instant access and webflow Conduct client induction training after installation that all training documentation is submitted to the service team immediately after training. Train the client escalations Settlement/Recon Queries Contact Centre Support Contact Centre WhatsApp support Help Departments on intervention. Assist Operations with customer training as and when required. General: Collaborate with
target and engage prospective clients through cold calling,
networking, and other lead generation activities
and client is trained on instant access and webflow
Conduct client induction training after installation
that all training documentation is
submitted to the service team immediately after training.
Train
/>Train the client on the current escalation process on the below:
Technical issues
CIT escalations
Settlement/Recon Queries
Contact Centre Support
Contact Centre WhatsApp support
Help Departments
build more effective communications, to understand training and development needs, and to provide insight activity reports submitted by Account Managers