standards are adhered to when dealing with customer calls and correspondence. Update customer details and customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's)
Responsibilities:
t existing customers via email, chat and/or phone calls
standards are adhered to when dealing with customer calls and correspondence. Update customer details and customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's)
& liaise with buying department Maintain batch numbers and expiry dates on stock system Maintenance and
& liaise with buying department Maintain batch numbers and expiry dates on stock system Maintenance and
attending to visitors Managing and directing incoming calls (Switchboard) Creating and maintaining filing filing
attending to visitors Managing and directing incoming calls (Switchboard) Creating and maintaining filing filing
Meeting deadlines Problem solver Make follow-up calls Identify which accounts are overdue Contact companies
deadlines