Call Quality Assurance Jobs in South Africa
- Gauteng (17)
- Western Cape (8)
- Kwazulu Natal (8)
- Mpumalanga (3)
- North West (3)
- Excellent Staffing (2)
- Believe Resourcing Pty Ltd (1)
- Careerbox (1)
- Strauss Daly Inc (1)
Quality Assurance Agent - Call Centre
Johannesburg
R4 500 + commission
Rosebank - Johannesburg
Requirements:
1-3 years of experience in a similar role
Previous quality control experience
Call Centre Knowledge
Good admin skills
Must have good EXCEL
share this job on whatsappQuality Manager Bpo- Us Hours- Cpt
Cape Town City Centre
related to call center operations.
• Lead and mentor the quality assurance team to achieve
in a BPO or call center
environment.
• In-depth knowledge of quality assurance principles,
Quality Manager - Bpo- Us Hours- Jhb
Johannesburg
related to call center operations.
• Lead and mentor the quality assurance team to achieve
in a BPO or call center
environment.
• In-depth knowledge of quality assurance principles,
Quality Agent Umhlanga
Strauss Daly IncUmhlanga Rocks
We are looking for a vibrant Quality Assurance (QA) Agent to join our team in Durban preferably with a minimum of 1 year experience in a call centre environment. Design and implementation of QA scorecards for campaigns. Analysis of QA findings and further improvement of QA scorecard. Undertake measu
Call Centre Manager
Excellent StaffingCape Town Region
work under supervision (all calls are being recorded for quality assurance) Company Policies: Adhere to
Call Centre Manager Cape Town, South Africa
Excellent StaffingCape Town Region
work under supervision (all calls are being recorded for quality assurance) Company Policies: Adhere to
Specialist: Business Control
Pretoria
Responsibilities
- Manage Regulatory Requirements
- Approve or Decline manager approval cases
- Trend analysis on manager approval cases and recommendations
- Assist manager with the identification and resolution of problems
- Allocate work to the QA admin t
Customer Experience Analyst Woodstock
Believe Resourcing Pty LtdWoodstock
Salary: R27 000 CTC per month auditing calls, emails, and chats, conducting root cause analysis, and driving consistent quality assurance.
Operations Manager Umhlanga
CareerboxUmhlanga Rocks
To ensure the effective management of all aspects of the campaign to ensure service delivery against client performance standards. Key Responsibilities: Ensure efficient operation of the campaign teams Respond to escalated customer and system issues from Team Leaders Continually evaluate Team Leader
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