looking for a professional Front Desk Clerk to oversee all receptionist and secretarial duties at our main entrance perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office and equipped with all the necessary supplies such as pens, forms, and paper. Answer all client questions incoming calls. Redirect phone calls to the appropriate department and take down messages. Accept all letters
dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing abandon rate to exceed abandon level targets • Monitor all off phone activities time - such as (Dispo , Dead and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds accordingly Checking of the recycle rules once a week to confirm all correct • Agent and Supervisor Administration on 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems
support and customer service. Respond to incoming calls and emails from clients regarding technical issues technical assessments Maintain accurate records of all communications and authorizations in the company industry regulations Provide regular reports on call center activities, issues resolved, and outstanding fleet management industry Previous experience in a call center environment is highly advantageous Strong interpersonal skills Proficiency in computer systems and call center software Ability to speak clearly and effectively
support and customer service. Respond to incoming calls and emails from clients regarding technical issues technical assessments Maintain accurate records of all communications and authorizations in the company industry regulations Provide regular reports on call center activities, issues resolved, and outstanding fleet management industry Previous experience in a call center environment is highly advantageous Strong interpersonal skills Proficiency in computer systems and call center software Ability to speak clearly and effectively
information is provided to the customer and that calls which cannot be resolved are escalated to correct li>Answering inbound calls timeously.
allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
Qualifications r Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer level agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received from internal and external customers. Resolving all cancellations and customer service queries and/or retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of customer service delivery, a professional attitude at all times. The incumbent should have excellent interpersonal
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer level agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received from internal and external customers. Resolving all cancellations and customer service queries and/or retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of customer service delivery, a professional attitude at all times. The incumbent should have excellent interpersonal
reports and dealing with all administration involved Answering & Screening calls Relaying accurate messages clients/visitors to relevant department/person Uploading all relevant information to system Processing Overtime
responsibilities: