on international time zones. 1-year international call centre experience – required. R10 000 to R13 000 000 Plus incentives (Attendance and Performance).
We provide a variety of call centre, customer care, sales, claims, administration and office-based services uninterrupted support services. We are looking for a call centre Customer Care and QA Team Leaders to join Stats Daily / Weekly / Monthly Monitoring the Floor (Call Centre) Attend Daily / Weekly / Monthly meetings meetings Pull and Monitor Stats Listening to Agent Calls Daily Attend to emails Ensuring that your team adheres organizational and multitasking abilities. Experience in performance management and team development. Additional Req:
experience in training staff in the international Call Centre (BPO) industry. Responsibilities: Training training staff in a call centre environment. Experience in a BPO outsource call centres servicing international
operations, you will play a vital role in driving performance excellence, managing team leaders and the client agreements (SLAs) and operational metrics. Analyse performance data to identify trends, opportunities, and areas promoting professional development and high performance. Qualifications: Degree in Business Administration results through effective team leadership and performance management. Proficiency in contact center technologies