Minimum requirements:
NCM001809-RMt-1 Senior Specialist: Business Performance Partnering Job Description A giant in Financial is in urgent need of a Specialist in Business Performance Partnering on a 6 months contract basis, to ensure identifying trends, discrepencies and inconsistencies Perform analysis in business areas and provide insights management on how to improve financial performance Assess business performance against budget/forecasts and business implementing appropriate initiatives to meet budgets Perform financial modelling to support feasibility studies/business
manage a team of call centre agents, providing guidance, support, and regular performance feedback Develop strategies to improve team productivity and overall performance through incentives Conduct regular team meetings environment Monitor and evaluate individual and team performance, implementing corrective actions or recognition Operations Management Monitor call centre metrics and key performance indicators (KPIs) to ensure service agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Job
service industry
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
on international time zones. 1-year international call centre experience – required. R10 000 to R13 000 000 Plus incentives (Attendance and Performance).
policies that enhance collection performance and supervise daily call center operations, collaborating also involve reporting to the COO, ensuring performance targets are met, and managing the daily operations operations efficiently. Foster a high-performance culture, conduct staff evaluations, and develop your team motivational programs. Your role includes attracting top talent, delivering high-quality stakeholder service plans, and procedures. Establish comprehensive performance and growth objectives. Measure and enhance the
policies that enhance collection performance and supervise daily call center operations, collaborating also involve reporting to the COO, ensuring performance targets are met, and managing the daily operations operations efficiently. Foster a high-performance culture, conduct staff evaluations, and develop your team motivational programs. Your role includes attracting top talent, delivering high-quality stakeholder service plans, and procedures. Establish comprehensive performance and growth objectives. Measure and enhance the
Reference: NFE007665-Jan-1 The call to success is now Job and Company Description: This exceptional company environment, driving their growth and delivering top-notch service to their customers. They are seeking consolidations for group Improving operating performance margins APPLY NOW If you are interested in this