control checks on client documents. Monitor client card statements bi-monthly for irregularities and run reversals and declined transactions manually to the card. Ensure all Debtors Journals are processed promptly no outstanding amounts on age analysis for Credit Card accounts at month end. Prevent finance charges and irregularities. Assist colleagues as needed and manage fraud communication and disputes within 30 days. Ensure
control checks on client documents. Monitor client card statements bi-monthly for irregularities and run reversals and declined transactions manually to the card. Ensure all Debtors Journals are processed promptly no outstanding amounts on age analysis for Credit Card accounts at month end. Prevent finance charges and irregularities. Assist colleagues as needed and manage fraud communication and disputes within 30 days. Ensure
mitigate risks identified during audits. Fraud Operations: Lead the fraud operations team to detect, investigate activities on the platform. Develop and enhance fraud detection algorithms and tools to stay ahead of
relevant regional team
Immediately create job card for the breakdown
Follow up with Regional Team
used
Authorizing job cards and invoicing
Check Teams job cards for all necessary information
with the relevant Field Service Engineer
Job Cards to be authorised and sent to customer within 2 days
of job completion
Ensure that every SLA job card is allocated to the relevant SLA and that the correct
the relevant regional team Immediately create job card for the breakdown Follow up with Regional Team if on parts used Authorizing job cards and invoicing Check Team's job cards for all necessary information information with the relevant Field Service Engineer Job Cards to be authorised and sent to customer within 2 days days of job completion Ensure that every SLA job card is allocated to the relevant SLA and that the correct
the relevant regional team Immediately create job card for the breakdown Follow up with Regional Team if on parts used Authorizing job cards and invoicing Check Team's job cards for all necessary information information with the relevant Field Service Engineer Job Cards to be authorised and sent to customer within 2 days days of job completion Ensure that every SLA job card is allocated to the relevant SLA and that the correct
es and administers the petty cash card system (cashless petty card)
verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments scripts are scanned and paid for. Process all loyalty cards including those of accelerated partners. Establish
queries System Capturing · Investigate and resolve all card holder queries · Identifying issues and escalate Escalation of any suspicious activities with regards to card holder queries Bank Reconciliations · Ensure all
conjunction the Fraud Department/Investigator and ensure follow up on findings. Management of fraud/theft occurrences