the role of Agent Profiling Specialist. This role is pivotal in creating and refining agent profiles for practical recruitment strategies. Agent Profiling: Develop comprehensive agent profiles for each campaign, for candidate selection based on the developed agent profiles. Utilize psychometric assessment tools analyses of each intake per campaign to evaluate agent performance on the floor. Use performance data to to identify top performers and refine agent profiles, ensuring alignment with what 'good' looks like
Call Centre Agents, Umhlanga, North Suburbs. Company Name: Clearcom Pty Ltd. Call centre agents required
Customer Support Agent, Umhlanga, North Suburbs. Company Name: Recharger Prepaid Meters. Recharger is
Careerbox Umhlanga is looking customer service agents with previous Airport Operations experience to reservations and interacting with guests, travel agents and internal departments. Book individual and group experience: Ticketing Agent/ Check-In Agent Flight Attendant/ Cabin Crew member Reservations Agent Previous experience
Client in the Banking sector based in Umhlanga, KZN is currently seeking suitably qualified candidates for a Short-term insurance sales role. MUST have RE 5 and NQF Level 5 and be in the surrounding areas Commercial Short - term insurance sales (performance will be measured) Product knowledge (6 wee
International Sales Agents
Our client a market-leading provider in the BPO BPO space is looking for International Sales Agents to join their growing international team to support contact centre operations in terms of taking calls, handling internal/external client queries as and when required
are looking for a vibrant Quality Assurance (QA) Agent to join our team in Durban preferably with a minimum (including root cause), providing reporting at campaign, agent and work process levels, making recommendations
the role of Agent Profiling Specialist. This role is pivotal in creating and refining agent profiles for practical recruitment strategies. Agent Profiling: Develop comprehensive agent profiles for each campaign, for candidate selection based on the developed agent profiles. Utilize psychometric assessment tools analyses of each intake per campaign to evaluate agent performance on the floor. Use performance data to to identify top performers and refine agent profiles, ensuring alignment with what 'good' looks like
Client in the Banking sector based in Umhlanga, KZN is currently seeking suitably qualified candidates for a Short-term insurance sales role. MUST have RE 5 and NQF Level 5 and be in the surrounding areas Commercial Short - term insurance sales (performance will be measured) Product knowledge (6 wee
adherence to client processes and procedures Ensure Agents and Team Leaders are paid according to Company with Team Leaders to determine training needs for Agents and Team Leaders. Provide a Subject Matter expert with Team Leaders to determine training needs for Agents and Team Leaders. Provide a Subject Matter expert them with a ratio of 1 Operations Manager to 70-90 agents. Usually work in a team of up to 6-7 colleagues