member has a seamless experience • Ensure omni-channels are designed and in place to ensure easy interaction the right time to be delivered through multiple channels, that enables members to take control of their truth • Identify and deliver on member’s service channel preferences to ensure that members receive support preference to support lower cost, self-service channels • Offer self-service options (e.g., member portal) in a rich multimedia format, available across channels • Design content, tools and material enabling
legislation. o Unclaimed benefits and Evidence of Survival reviews, tracing and verification o Fund valuation Business Processes, system enhancements, omni channel business insight, contributing expertise to enable
candidates. Source potential candidates through various channels, including job boards, social media, and professional
candidates. Source potential candidates through various channels, including job boards, social media, and professional
Facilitate open and transparent communication channels with stakeholders and within the organization
keep residents occupied, but using applicable channels Ensuring that infection control is maintained
as needed. Keep all the required communication channels open. Ensure that the procedures for protecting