networked computers, managing hardware, LAN, low-level server support, software support, and maintaining manage related hardware.
Handle LAN and low-level server support.
Offer software support for Requirements:
Matric
A+ Certification
N+ Certification
Experienc
networked computers, managing hardware, LAN, low-level server support, software support, and maintaining and manage related hardware. Handle LAN and low-level server support. Offer software support for various Educational Requirements: Matric A Certification N Certification Experience: Minimum of 1-2 years of
Requirements: Certification as IT Technician preferred. A / N certification. CCNA / HCNA certification. Microsoft Nagios or PRTG. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing
(preferred)
years young – Valid National Senior Certificate (Matric) / NQF level 4 or higher – South African ID or
distribution channels and ensure optimal stock levels. Build and maintain strong relationships with distributors and high-performing team environment. Ensure high levels of customer satisfaction by addressing and resolving and problem-solving abilities. Professional certification in sales or marketing (e.g., CPSM, CSM) is an
are handled efficiently and in line with service level agreements and standards. Acting on all incoming years working experience in a Contact Centre. Certificate in Customer Services will be an advantage. Excellent multi-skilling is required. Work accurately with high level of attention to detail. Advanced MS Office proficiency
are handled efficiently and in line with service level agreements and standards. Acting on all incoming years working experience in a Contact Centre. Certificate in Customer Services will be an advantage. Excellent multi-skilling is required. Work accurately with high level of attention to detail. Advanced MS Office proficiency
technical support engineers, and ensuring the highest level of customer support. Manage and lead a team of technical advantageous CompTIA:A,N,S Relevant Management certification may be required Strong technical background and/or implementing special projects to improve the level of support offered by the entire Technical Support handle escalations. Can manage expectations at all levels of business. Manages multiple escalations simultaneously
disciplines. DUTIES AND RESPONSIBILITIES: • Execute any level of change in a structured approach with the ability organization, through valuable data and a high-level view, in order to boost performance and improvement that addresses the needs of employees at different levels, catering for different information needs • Develop customer centricity and be able to engage at all levels of stakeholders • Complete project close-out documentation EDUCATION REQUIREMENTS: Prosci Change Management Certification REQUIRED SKILLS: • Change Impact analysis •