of Position:
The Customer Service Agent is responsible to effectively assist customers with information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
seeking to recruit Claims Consultants to be based in Illovo, JHB. Process and manage the claims process from initial claims logging to payment and finalization Handling more complex claims and ensuring claim's procedures procedures are in place Dealing with claims as quickly and as swiftly as possible at all times Having damage Follow ups on all claims and ensuring clients are fully aware of the progress on their claim Finalisation Finalisation of claims Matric Insurance qualification, NQF 4 preferably NQF 5 advantageous Minimum, 5 years claims
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
Legal Commercial/ Claim Manager Sandton – Gauteng r Contract Position (Year on Year) Summary Contract Legal Commercial / Claim Manager, you will be required to manage EPC construction claims identification, single point of contact for the claims and disputes and to manage the claims and dispute resolution process process. · Provide analysis and evaluation of claims which have not been resolved at project level, including contract. · Prepare, brief, and advise strategies claim resolution, defenses, and counterclaims. · Prepare
seeking to recruit Claims Consultants to be based in Illovo, JHB. Process and manage the claims process from initial claims logging to payment and finalization Handling more complex claims and ensuring claim's procedures procedures are in place Dealing with claims as quickly and as swiftly as possible at all times Having damage Follow ups on all claims and ensuring clients are fully aware of the progress on their claim Finalisation Finalisation of claims Matric Insurance qualification, NQF 4 preferably NQF 5 advantageous Minimum, 5 years claims
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English