Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
Our client offers a guaranteed salary package, attendance bonus, excellent commission and incentives Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
outbound calls within the Service Level Agreement (SLA) Responding in a timely manner to client mails and documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
helping our clients increase their wealth. Our business model focuses on helping our clients grow their supplied leads of already interested clients into a sale / Existing clients To be aggressive in closing deals Provide the most stable and reliable client experience possible. Call Centre Sales experience preferably Financial speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English and strong Character to close on Leads Market Related.
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
helping our clients increase their wealth. Our business model focuses on helping our clients grow their supplied leads of already interested clients into a sale / Existing clients To be aggressive in closing deals Provide the most stable and reliable client experience possible. Call Centre Sales experience preferably Financial speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English and strong Character to close on Leads Market Related.
financial institutional (FI) clients;
2ï¼ Conduct corporate and FI client KYC on boarding and due diligence
experience within funds and transactions Market Related