passionate about delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team parties in ensuring all calls are attended to and closed.
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
Customer Service Fixed Term Contract Position
The Customer Service Agent is responsible to effectively assist customers and passionate about customer service and working in a customer service industry
Implement, maintain and promote SHEQ and Radiation Protection training and awareness programs Perform regular clusters/divisions Investigate incidents, resolve and close out investigations in a timely manner. Investigate Investigate, evaluate and procure suitable personal protective equipment Ensure the calibration and maintenance Environmental Management Waste Act etc. Radiation protection vocational training offered by Chamber of Mines Registration or member of environmental or radiation protection professional body or SACNASP (South African Council
Implement, maintain and promote SHEQ and Radiation Protection training and awareness programs Perform regular clusters/divisions Investigate incidents, resolve and close out investigations in a timely manner. Investigate Investigate, evaluate and procure suitable personal protective equipment Ensure the calibration and maintenance Environmental Management Waste Act etc. Radiation protection vocational training offered by Chamber of Mines Registration or member of environmental or radiation protection professional body or SACNASP (South African Council
all scheduled and non-scheduled maintenance, servicing, fault finding and repair on all Production Line perform maintenance and service to the equipment. Utilize appropriate Personal Protective Equipment (PPE) including limited to, safety glasses, face shields, hearing protection, safety shoes, gloves and aprons. Identify creative
contact for all service-related inquiries and issues. The Account Manager will collaborate closely with internal internal teams to deliver exceptional service, drive technology adoption, and proactively address client ensure a high level of client satisfaction. Work closely with internal technical teams to resolve client a timely and efficient manner. Conduct regular service reviews with clients to assess their satisfaction Provide input and insights to the product and service development teams based on client feedback and
customer service and technical service enquiries through inbound calls and provide end-to-end service.
Main
present benefits/opportunities of the sales or service in an effective manner.
Identify
demographics, delivering a high quality, professional service to these customers.
Exercise appropriate
the resolution is confirmed before queries are closed.
Ensure that progress of every query
the information they provide are effectively. protected. Analyse relevant data and review evidence gathered emphasis on the company and its role as per the Protected Disclosures Act, policies, and best practices
attention to detail Willing to work overtime Customer service and relations Quality assurance Willing to Travel policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice this position within 10 working days from the closing date, please regard your application as unsuccessful
reality. The travel consultants provide world-class service by effectively managing and coordinating the selling Achievement of personal Sale Targets by actively closing the sale and converting quotations to booking. pride in your quality of work. Offer world-class service. Develop a culture and strive to exceed expectations