seeking a Logistics Admin Co-Ordinator to join their team. Based in Sandton. Knowledge, Skills and Abilities: Strong MS Excel skills essential Strong systems knowledge (Navision, Navitrans & Qlikview) Process orientated
Knowledge, Skills and Abilities:
business knowledge management and learning activities.
Knowledge Assessment and Strategic Alignment
Knowledge Assessment and Strategic Alignment Assess at-risk and critical knowledge enterprise wide. Design, develop and implement knowledge management strategies that are aligned with IDC's business objectives with Centre of Excellence and Human Capital Business Partners. Ensuring the Corporation's knowledge management and explicit knowledge, as well as curating, and utilizing content to keep its knowledge bases current current. Agree and implement knowledge action plans “project action plan” (e.g., handover, Communities of Practice
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) to agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
Good verbal skills • Self-motivated • Prior call centre experience is required A basic salary of R 8500 8500 p.m. loads of perks The post Call Centre Operators appeared first on freerecruit.co.za .
required
Job Specific Requirements / Knowledge Requirements
KNOWLEDGE, SKILLS AND EDUCATION:
KNOWLEDGE, SKILLS AND EDUCATION:
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial records Regular and accurate reporting on call centre results and performance Maintaining and improving