Reference: JHB000541-EM-1 Service Management Change Enablement Specialist to Support migration/transformation migration/transformation of existing IT Service Management processes and services from one platform to ServiceNow platform qualification 6 years working experience in IT Service management Strong technical knowledge in ITSM tools administering, and supporting large enterprise IT Service Management (ITSM) platforms and solutions like maintaining and continuous improvement of IT Service Management processes and practices. Extensive ServiceNow
qualification
Our client requires the services of an Operations Engineer (Advanced) Midrand/Menlyn/Rosslyn/Home Office levels Communication methodology skills in big organisations/initiatives IT Infrastructure Operations IT and visualise data sets. (Excel, Power-BI, etc.) Service Now (SNOW) understanding Ability to collaborate of stakeholders & customers at different organisational levels. Ability to work as part of a team, Interfacing with other experts with regards to IT Service Management. Ensure, drive, steer, report and improve
experience in developing backend applications and services
experience in developing backend applications and services Architecture and Interface Design Fit for business Postgres, Influx Duties: Running business critical services in cloud environments in accordance with the agreed with the defined Service Level Agreements Work in a team environment to improve services throughout the managing assigned User Story's in-line with the organisational Agile Working Model Supports the Product owner
(PM)
relevant configuration for example Purchase Organisation, Valuation Area Plants, Storage Location and responsibility for closing the same within defined SLA's (Service Level Agreements) Responsible for troubleshooting
relevant configuration for example Purchase Organisation, Valuation Area Plants, Storage Location and responsibility for closing the same within defined SLAs (Service Level Agreements)
en track record in managing staff, planning, organising, conflict handling and problem solving
advantageous 8 years working experience in IT Service Management Over 5 years working ServiceNow development Duties: Develop your own analytics and reports on Service Now platform Align with stakeholders to deliver deliver them their desired reports Use your Service Now experience to exercise governance on the reporting