Investigate and resolve internal and external complaints • Conduct on-the-job training for new staff R12
failed to comply after 14 days 2. Investigation of Complaints against the backdrop of customer centricity Deliverables: remains the background of all activities Respond to complaints or queries from Unions, individual employees on the Complaints Register with the Funds Administrator (for FSCA purposes) Measures: Complaints register turnaround time dependent on nature of query / complaint and urgency required Positive feedback and compliance exemptions, exceptions, inspection reports, complaints Supervise the administration of registration
engagement, Assist customers, Stock control, Resolve complaints, Maintain store, Cleaning duties, Assist with
tax returns, provisional tax returns, Tax Ombud complaints, objections, appeals and tax exemption applications drafting objections, appeals, complaints and the Tax Ombud complaints Consulting and advising clients
informed immediately of any client complaints. Ensure that all client complaints are dealt with promptly, effectively
immediately of any client complaints.
customers – assess customer needs Address customer complaints effectively and efficiently ensuring that after
customers – assess customer needs Address customer complaints effectively and efficiently ensuring that after
resolve clients’ concerns, queries, requests and complaints regarding their portfolios – Assist clients in
and problems encountered asap. The reduction in complaints on a continues basis. Handling of accident investigations (Appraisals / Complaints) Log on CCC System Fleet Controller responsible for logging complaints must resolve/finalize resolve/finalize the complaint within 14 days. Questions are used to clarify the customer's needs or concerns