If you have had extensive Personal Lines (Domestic) Claims Exposure we would like to hear from you. Broker would be an advantage 3 - 5 years Exposure Personal Lines Claims
Administrator to manage customer queries and complaints. Main Duties/Responsibilities: Maintaining a telephone. Acknowledging and resolving customer complaints. Processing orders, forms, applications, and customer interactions, transactions, comments, and complaints. Communicating and coordinating with other departments
has different departments. Handling customer complaints Maintaining solid customer relationships Communicating transactions, recording details of inquiries, complaints, or comments, as well as actions taken listen
responsible to engage with the company's customers in line with the sales and marketing strategy to achieve territory business plan to accomplish objectives in line with the sales and marketing strategy Calling on doctors Forwarding of all received product quality complaints, adverse events and medical enquiries to the
responsible to engage with the company's customers in line with the sales and marketing strategy to achieve territory business plan to accomplish objectives in line with the sales and marketing strategy Calling on doctors Forwarding of all received product quality complaints, adverse events and medical enquiries to the
be able to respond to customer enquiries and complaints in a polite and professional manner. The successful Address cases of staff disobedience or customer complaints initially, and report them to the manager and responsibilities (On-the-Job Training - OTJT) in line with our standards and assist in staff appraisals Professional handling of all customer queries or complaints • Relaying of wet stock readings to management
strong Customer relationships, customer centric front line and ensure consistent delivery of excellent Customer within standard operating procedures Ensure all complaints and queries are resolved within SLA's e.g., logistics relationships and take personal ownership of resolving complaints Drive usage of digital platform by promoting
marketing plan
Handle Customer and Consumer complaints and queries
Manage product quality in relation
procedural, troubleshoot and apply solutions in line with guidelines provided or escalate more complex
enquiries, and effectively handling customer complaints. To show a strong understanding and promote company incentives Yearly salary and position reviews in line with performance Fully remote working (objectives
professional relationship with customers Report customer complaints and compliments to the Frontline Supervisor, any risk Be responsible for cash flow Ensure all line voids and price changes are approved and signed