Call Centre Agents, Umhlanga, North Suburbs. Company Name: Clearcom Pty Ltd. Call centre agents required
employees (Team Leaders) and ensure appropriate training of new employees Liaise with the client on campaign workforce issues Work with Team Leaders to determine training needs for Agents and Team Leaders. Provide a Subject workforce issues Work with Team Leaders to determine training needs for Agents and Team Leaders. Provide a Subject improvements. Ensure employees have access to appropriate training and other resources to perform their jobs. Provide customers Coaching Skills: ability to deliver constructive feedback. Relationship Management: ability to
preferably with a minimum of 1 year experience in a call centre environment. Design and implementation of QA scorecards Provide campaign management with reporting/analysis, training and ad-hoc coaching. Matric (National Senior Certificate years Quality Assurance experience withing a call centre environment. Familiar with data and root-cause
respectful, friendly manner. Constructively participates in training & similar activities as required team member (e.g. willing to assist, responds constructively to corrections, reports deviations from standards)
respectful, friendly manner. Constructively participates in training & similar activities as required team member (e.g. willing to assist, responds constructively to corrections, reports deviations from standards)
On-site Dis-Chem Pharmacy and Wellness Centre with in-house Nurse
Performance incentives
Discounted
We are a leading Contact Centre with numerous campaigns, each with unique requirements and standards script readings, tailored to each campaign's needs. Train recruitment staff on the use of these guides to recommendations for improving recruitment and training processes based on data analysis. Non – Negotiable:
We are a leading Contact Centre with numerous campaigns, each with unique requirements and standards script readings, tailored to each campaign's needs. Train recruitment staff on the use of these guides to recommendations for improving recruitment and training processes based on data analysis. Non – Negotiable:
inbound and outbound tours. • Knowledge of fares construction, ticket issuing, reissuing, refunds. • Fluent
documentation Conduct site inspections and assist with construction supervision Collaborate with multidisciplinary structural engineering is desirable Knowledge of construction methods and codes is a plus Benefits Our client