style="text-align:center">Customer Service Agents
Based customer service and technical service enquiries through inbound calls and provide end-to-end service.
Main
present benefits/opportunities of the sales or service in an effective manner.
Identify
demographics, delivering a high quality, professional service to these customers.
Exercise appropriate
ty to work with little supervision
Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers
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service and working in a customer service industry
is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
(non-negotiable)
oversee the relationship with the service provider to ensure all the services are delivered properly. Account Minimum of 5 years experience within professional services – including the ability manage, deliver and grow record in selling high end services and solutions Must have superior financial skills and understanding Management / Financial Management or equivalent NQF7 Stratham Bryce: Sales 101 & 102 Contact HAYLEY MULDER your CV to create a profile and to view all our financial recruitment vacancies. Let us assist you with
oversee the relationship with the service provider to ensure all the services are delivered properly. Account Minimum of 5 years experience within professional services – including the ability manage, deliver and grow record in selling high end services and solutions Must have superior financial skills and understanding Management / Financial Management or equivalent NQF7 Stratham Bryce: Sales 101 & 102 Contact HAYLEY MULDER your CV to create a profile and to view all our financial recruitment vacancies. Let us assist you with
sales, claims, administration and office-based services to international clients across numerous different uninterrupted support services. We are looking for experienced Contact Centre Trainers with experience experience in training staff in the international Call Centre (BPO) industry. Responsibilities: Training coordination staff in a call centre environment. Experience in a BPO outsource call centres servicing international Qualifications to jobsintellibpo.com Please put “ Contact Centre Trainer” in the Subject Line. Basic Salary:
professional legal advice and risk management services to internal clients to mitigate legal risks. Providing lender/financing representatives and operations on financial close processes. Regular reporting to the Head
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback Management Monitor call centre metrics and key performance indicators (KPIs) to ensure service level agreements agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency and managing contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma
NFR004239-CAY-1 A successful organization in the financial services industry, committed to providing innovative solutions and exceptional service to their clients – is eagerly looking for a Centre Compliance Specialist As a Centre Compliance Specialist, you will play a crucial role in ensuring that our financial services responsibilities include: Stay up-to-date with changes in financial regulations and industry standards. Ensure that experience in Business Compliance experience in Financial Services Good understanding and experience in Business