experienced Contact Centre Trainers with experience in training staff in the international Call Centre (BPO) Coaching. Align training with required KPI. Subject matter expert. Requirements: Matric. Facilitation course training staff in a call centre environment. Experience in a BPO outsource call centres servicing international Qualifications to jobsintellibpo.com Please put “ Contact Centre Trainer” in the Subject Line. Basic Salary:
Excellent English and problem-solving skills required. Requirements: Clear Criminal Record, Passed Matric (Maths time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus incentives
We provide a variety of call centre, customer care, sales, claims, administration and office-based services call centre Customer Care and QA Team Leaders to join and leader a team of customer care agents and quality (Call Centre) Attend Daily / Weekly / Monthly meetings Pull and Monitor Stats Listening to Agent Calls telecom regulatory standards and compliance requirements. Knowledge of network design, implementation the latest industry trends and technologies. Requirements Clear Criminal Record. Passed Matric (60% mark
join our team at Intellibpo. As a leader in our contact center operations, you will play a vital role in Responsibilities: Lead and oversee daily operations of the contact center, ensuring adherence to service level agreements improvement, innovation and best practices within the contact center environment. Provide leadership and mentorship mentorship to a team of supervisors and agents, promoting professional development and high performance management and operations leadership within a contact center environment. Strong analytical skills with