Contact Centre Case Manager Jobs in Johannesburg, Gauteng
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Contact Centre Agent : Payjoy
Bryanston
Negotiable ty to work with little supervision
EDUCATION
share this job on whatsappContact Centre Advisor Sandton
The Individual TouchSouth Africa
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service external) Logging cases / tickets for customers (internal and external) on the Case Management System (CMS) (CMS) and manage the relevant cases / tickets within the SLA Accepting ownership for effectively solving keeping customers updated on the progress of the cases where applicable Performing First Line Troubleshooting ensuring First Call Resolution (FCR) Escalating cases to other departments if FCR cannot be done during
M-kopa Contact Centre Agent
Randburg
Negotiable ty to work with little supervision
EDUCATION
Vodacom Prepaid : Contact Centre Agents
Randburg
Negotiable
Contact Centre Advisor Market Related
The Individual TouchSouth Africa
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service external) Logging cases / tickets for customers (internal and external) on the Case Management System (CMS) (CMS) and manage the relevant cases / tickets within the SLA Accepting ownership for effectively solving keeping customers updated on the progress of the cases where applicable Performing First Line Troubleshooting ensuring First Call Resolution (FCR) Escalating cases to other departments if FCR cannot be done during
Training Facilitator (contact Centre) (x2)
FreerecruitCentral Johannesburg
will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
Training Facilitator (contact Centre) (x2)
FreerecruitCentral Johannesburg
Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
Case Manager
Ultra Personnel : Pharmaceutical, Insurance, EngineeringSouth Africa
group requires a Case Manager who is a REGISTERED NURSE and 2 years Case Management experience . Qualification: operations will secure 2-3' experience as a Case Manager within a medical aid entity or hospital environment Receptionist for authorisations Ensure compliance to case management procedures, standards and protocols Plan, coordinate hospitalisation Ensure the correct categorisation and management of different patient accounts to facilitate reimbursement Funders Ensure accurate and timeous finalisation of cases to facilitate reimbursement by Funders Minimise
Case Manager
Johannesburg
Monthly operations will secure
Ensure compliance to case management procedures, standards and protocols
Plan hospitalisation
Ensure the correct categorisation and management of different patient accounts to facilitate
Ensure accurate and timeous finalisation of cases to facilitate reimbursement by Funders
Minimise />Minimise financial risk by the effective management of patient hospitalisation
Follow the established
Case Manager - Soweto
Johannesburg
Monthly
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You will plan, coordinate and execute case management work at hospital level.
The incumbent
for authorisations
Ensure compliance to case management procedures, standards and protocols
Plan
hospitalisation
Ensure the correct categorisation and management of different patient accounts to facilitate reimbursement
Funders
Ensure accurate and timeous finalisation of cases to facilitate reimbursement by Funders
Minimise
/>Minimise financial risk by the effective management of patient hospitalisation
Follow the established
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