will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the Team Support or capturing and processing. Facilitates training programmes and/or interventions in line Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme
opportunity available for 2 Training Facilitators (Contact Centre). The successful incumbent will analyze analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the Team Support or capturing and processing. Facilitates training programmes and/or interventions in line
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous)
ty to work with little supervision
EDUCATION
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
application queries Assist with general product queries Contact customers to provide installation and training N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications received at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard Responsible for the supervision of a quality Contact Centre with regard to attending and resolving voice Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage finance debt collection matters. The post Senior Contact Centre Agents appeared first on freerecruit.co.za
To verify and update if necessary all personal contact information for clients including the Medical Aid experience • 2 years proven client service/call centre experience. • Good time management • Proactive
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous)
ty to work with little supervision
EDUCATION