To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and updated on team performance. Operations: Monitor inbound and outbound calls and email responses Provide procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration deficiencies People Management: Manage and lead the Contact Centre team Identify areas of development Coach and qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
similar role. You should have sound knowledge of inbound and outbound distribution procedures and as well
Report to SDS Leader
o GR Management – All inbound shipments must be processed within KPI
o EDI
with challenges
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
Customer master data Working understanding of inbound and outbound interfaces and batch jobs that are
when faced with challenges Liaise with corporate contacts, build and develop relationships To assist with M3 CPFR Inventory Work closely with APM/DP and inbound departments on stock availability and requirements required To prepare presentations, proposals, plans, contact reports as necessary Analyze and report on results
when faced with challenges Liaise with corporate contacts, build and develop relationships To assist with M3 CPFR Inventory Work closely with APM/DP and inbound departments on stock availability and requirements required To prepare presentations, proposals, plans, contact reports as necessary Analyze and report on results
experienced professional. This pivotal role is centred around reporting and compliance functions of financial suitable roles / positions. For more information contact: Shouneez Scheepers Principal Recruiter: Finance
on the CBU/VB Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and on boarding initiatives with customer contact centres Identify potential service improvement tools