service and technical service enquiries through inbound calls and provide end-to-end service.
Main
ty to work with little supervision EDUCATION
Responsibilities:
working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives
not limited to):
the dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Manager and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds accordingly accordingly • Changing of filters to improve contactability where applicable • Proactively anticipate shortfalls Grade 12 2 to 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony
FAIS full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an
FAIS full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an
Salary: Basic Uncapped Commission JOB ROLE To contact debtors and negotiate payment on delinquent accounts as a Debt Collection Agent in an outbound call centre. Currently unemployed Worked with targets and deadlines self-motivated. Team player. If you have not been contacted within 2 weeks, please consider your application
Development Manager will be the primary point of contact for new business development at O'Keeffe and Swartz (including managing potential leads from internet and inbound enquiries etc); Manage and maintain a pipeline issues affecting BPO, Direct Marketing and Contact Centre industry, competitors and clients; Providing
Development Manager will be the primary point of contact for new business development at O'Keeffe and Swartz (including managing potential leads from internet and inbound enquiries etc); Manage and maintain a pipeline issues affecting BPO, Direct Marketing and Contact Centre industry, competitors and clients; Providing