responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service Level Agreement essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service Level Agreement essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) to agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency managing contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma
Good verbal skills • Self-motivated • Prior call centre experience is required A basic salary of R 8500 8500 p.m. loads of perks The post Call Centre Operators appeared first on freerecruit.co.za .
not limited to):
target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial records Regular and accurate reporting on call centre results and performance Maintaining and improving
applicants who meet the minimum requirements will be contacted. All positions will be filled in accordance with
target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial records Regular and accurate reporting on call centre results and performance Maintaining and improving
SKILLS An in-depth understanding of all distribution centre operations Working knowledge of ISO 9000/ VDA-6 with the conformity of group quality standards Inbound and outbound quality audits, Supplier process and Implement inbound and outbound product audits at the Cape Town and Centurion distribution centres Enhance monthly meetings in the Cape Town distribution centre to ensure the same quality principles applicable
experience in the Hospitality industry and STO inbound sales essential