essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) to agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency managing contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma
Good verbal skills • Self-motivated • Prior call centre experience is required A basic salary of R 8500 8500 p.m. loads of perks The post Call Centre Operators appeared first on freerecruit.co.za .
target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial records Regular and accurate reporting on call centre results and performance Maintaining and improving
Required
services technical lead. This role provides on-site support as required by customers as well as management execute all 1st and 2nd line support tasks Be the single point of contact for all projects running in relationship with customer teams Ensure logging of all support requests within a ticketing system (either ITS Proactively ensure a high level of availability for all supported services Participate in the company standby schedule for L2 certified desktop/infrastructure support technicians.
is crucial to achieving objectives from initial contact to project completion Job Objectives Solid grasp Minimum Requirements: - Min 3 years in a technical support role (Smart home industry preferred) - Strong IP
client requires the services of a SAP Finance Support Consultant on a contract basis. POSITION : Contract incidents and tickets for Controlling, modules' cost centre, cost elements, internal orders, Asset accounting relationships Team management and delivery of application support outcomes within the FI-CO-PS domain (at least 4 implementations, as well as at least 4 years of application support experience in FI-CO) S/4HANA experience in FI-CO Experience in application support and application development during support - which includes handling