will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the Team Support or capturing and processing. Facilitates training programmes and/or interventions in line Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme
opportunity available for 2 Training Facilitators (Contact Centre). The successful incumbent will analyze analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the Team Support or capturing and processing. Facilitates training programmes and/or interventions in line
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding in a timely manner to essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous) (including some weekends and public holidays) High level of interpersonal skills Able to function well as
ty to work with little supervision
EDUCATION
Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding in a timely manner to essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous) (including some weekends and public holidays). High level of interpersonal skills. Able to function well as
incoming calls within Service Level Agreement Respond to emails within Service Level Agreement Perform installation application queries Assist with general product queries Contact customers to provide installation and training N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements still maintaining high levels of accuracy. Ability to maintain supreme levels of ethical behaviour and
Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications received at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard Responsible for the supervision of a quality Contact Centre with regard to attending and resolving voice COMPETENCIES: ● Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will finance debt collection matters. The post Senior Contact Centre Agents appeared first on freerecruit.co.za
To verify and update if necessary all personal contact information for clients including the Medical Aid experience • 2 years proven client service/call centre experience. • Good time management • Proactive principals and work with detail and with a high level of accuracy • Intermediary MS Office, especially
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding in a timely manner to essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous) (including some weekends and public holidays) High level of interpersonal skills Able to function well as
ty to work with little supervision
EDUCATION