ty to work with little supervision
EDUCATION
Overall Purpose:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be reso
FAIS full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an
FAIS full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an
issues affecting BPO, Direct Marketing and Contact Centre industry, competitors and clients; Providing
issues affecting BPO, Direct Marketing and Contact Centre industry, competitors and clients; Providing