Good verbal skills • Self-motivated • Prior call centre experience is required A basic salary of R 8500 8500 p.m. loads of perks The post Call Centre Operators appeared first on freerecruit.co.za .
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in a relevant
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
Main Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct sta
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial records Regular and accurate reporting on call centre results and performance Maintaining and improving
and procedures. To adhere to all store standard operating procedures. To ensure continuity of service by knowledge Essential: Basic knowledge of retail store operations principles (stock management, merchandising,
Our Client is looking for a GDS System Operator, in a hybrid working position (Sandton). Job Summary: GDS flight systems to ensure seamless travel operations and excellent customer service. Key Responsibilities: industry regulations and standards related to GDS operations. Implement and monitor security measures to protect Knowledge of the travel industry and airline operations. Project management experience is a plus. Additional
“Junior Operations Analyst (JB4487) Sandton, Johannesburg, Gauteng R15 000 – R20 000 per month CTC Permanent looking for a junior operations analyst to join their team. As the Junior Operations Analyst your role be shortcomings and or opportunities to improve operational efficiency Minimum Requirements: Matric 2 years advantageous Duties: Provide administrative support for operations. Monitor and manage all incoming data channels channels and alerts. Prepare and submit operational reports to relevant stakeholders. Conduct credit analysis
Operational Business Learning Strategy Development and Implementation Develop and implement the learning learning strategy to support operational business requirements by: Providing subject matter expertise in address skills gaps in the relevant disciplines / Operational Divisions. Provide subject matter expertise in recruitment and training process of new members of IDC operational staff in the IDC New Dealmakers Programme Facilitate support the development of new and existing operational staff to attain competence Conduct file reviews