To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
related support for Absa retail as well as the corporate environment. Locating files and troubleshooting
POWERPOINT PRESENTATIONS ABILITY TO DEAL WITH CORPORATES AT ALL LEVELS STRONG , ASSERTIVE AND HAVE GOOD ATTRIBUTES A MUST EXPERIENCE IN TRAINING FIELD AGENTS ABILITY TO MENTOR AND MOTIVATE TERTIARY MANAGEMENT
POWERPOINT PRESENTATIONS ABILITY TO DEAL WITH CORPORATES AT ALL LEVELS STRONG , ASSERTIVE AND HAVE GOOD ATTRIBUTES A MUST EXPERIENCE IN TRAINING FIELD AGENTS ABILITY TO MENTOR AND MOTIVATE TERTIARY MANAGEMENT
Generative AI, Scripting in ServiceNow, Virtual Agent)
Calling all Azure Security Gurus Do you have a passion for securing cloud infrastructure and a proven Azure? Join a leading German multinational corporation's South African division and make a real impact
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
Software migration and agent distribution
- Attendance in rolling on-call duty 24/7
- Investigating
Software migration and agent distribution
- Attendance in rolling on-call duty 24h/7
- Investigating
- Software migration and agent distribution - Attendance in rolling on-call duty 24h/7 - Investigating