A Queries Coordinator is responsible for investigating claims and analyzing supporting documents to resolve · Daily managing and monitoring of Queries, investigate and resolve · Responsible for monthly meetings highlight ATM's with high queries System Capturing · Investigate and resolve all card holder queries · Identifying Identifying issues and escalate to be investigated · Attending to any escalation of Ombudsman queries E-Mail are resolved and reconciled on a daily basis · Investigate and escalate any unreconciled items · Matric
management of partner queries Admin:
security operations and procedures, incident investigations, drafting of security job descriptions, managing systems and be able to review footage when investigating incidences Be able to draft an incident report
security operations and procedures, incident investigations, drafting of security job descriptions, managing systems and be able to review footage when investigating incidences Be able to draft an incident report
targets are met Assist with Customer queries Clean Criminal & Credit record - will be verified Monthly
targets are met Assist with Customer queries Clean Criminal & Credit record - will be verified Monthly
telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms escalated timeously to all the relevant parties. Investigating and analysing root causes as well as problem re-assign it to the applicable area for further investigation and resolution. Escalating to management in
actions. Conduct regular investigations in conjunction the Fraud Department/Investigator and ensure follow up findings. Management of fraud/theft occurrences, investigation, outcome, and liaison with HR in terms of necessary
Quality Delivery Targets Product Addendum Clean Criminal & Credit record - will be verified Monthly
Quality Delivery Targets Product Addendum Clean Criminal & Credit record - will be verified Monthly