Handles and refers administrative queries and customer complaints to ensure timely resolution of queries the organisation by applying the principles of customer care in the medical pathology field and interacts relevant departments while offering excellent customer service Receives cash from patients and ensures procedures. Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks tasks on the laboratory information management system in compliance with relevant organisational policy
Handles and refers administrative queries and customer complaints to ensure timely resolution of queries the organisation by applying the principles of customer care in the medical pathology field and interacts relevant departments while offering excellent customer service Receives cash from patients and ensures procedures. Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks tasks on the laboratory information management system in compliance with relevant organisational policy
arguments to perspective and existing customers
* Supplying customer with support
* Establish, develop
develop and maintain positive business and customer relationships
* Prioritize and or escalate client
satisfaction
* Supply management with reports on customer needs, problems, interests, completive activities
arguments to prospective and existing customers
* Supplying customer with support when necessary
*
Establish, develop and maintain positive business and customer relationships
Perform cost benefit
benefit and needs analysis of new existing customers
* Develop strategies for more effective sales and
products
* Supply management with reports on customer needs, problems, interests, competitive activities
arrange meetings
• Maintain the general filing system and file all correspondence
• To perform
To provide an efficient customer service to internal and external customers
to arrange meetings• Maintain the general filing system and file all correspondence• To perform general To provide an efficient customer service to internal and external customers Providing secretarial, clerical
through attraction of new customers, maintenance and retention of existing customers. AREAS OF RESPONSIBILTY Products/Services & Sales Opportunities Build Customer Relations Administer Reports/Documents Inspect/Test specifications Wheel and tyre accessories i.e. lock nut systems, nitrogen, rim accessories etc Admin related functions employees SKILLS / BEHAVIOUR REQUIRED: Excellent Customer / Service orientation High Attention to Detail e. building relationships with suppliers and customers Integrity / honesty Computer Programs & software
through attraction of new customers, maintenance and retention of existing customers. AREAS OF RESPONSIBILTY Products/Services & Sales Opportunities Build Customer Relations Administer Reports/Documents Inspect/Test specifications Wheel and tyre accessories i.e. lock nut systems, nitrogen, rim accessories etc Admin related functions employees SKILLS / BEHAVIOUR REQUIRED: Excellent Customer / Service orientation High Attention to Detail e. building relationships with suppliers and customers Integrity / honesty Computer Programs & software
service the market properly and to ensure that customers receive excellent service. Sales Support will backup to Sales Management and assist walk in customers from time to time. Working within a team that with urgency and accuracy Update administrative systems daily as required Update Production Planner on on key product requirements Resolve customer queries and prepare credits where required Provide backup problems Requirements: Previous experience in customer counter sales is essential. Background in mining
service the market properly and to ensure that customers receive excellent service. Sales Support will backup to Sales Management and assist walk in customers from time to time. Working within a team that with urgency and accuracy Update administrative systems daily as required Update Production Planner on on key product requirements Resolve customer queries and prepare credits where required Provide backup problems Requirements: Previous experience in customer counter sales is essential. Background in mining