We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein Purpose Manages and builds a high-performance call centre of CLO's with a clear vision to provide world-class controls to ensure that CLO's meet and sustain agreed customer service, productivity and other targets through required to deliver outstanding customer service. Ensures that a customer focused, high performance/high sales and distribution functions by improving customer service through analysing, evaluating, and optimising
Customer Relations Manager: Elandsfontein: RNEG Customer relations management / Customer meetings Administration strategic reports, processes and procedures Imporve customer service offering Matric 5 years Sales and Marketing
Customer Relations Manager: Elandsfontein: RNEG Customer relations management / Customer meetings Administration strategic reports, processes and procedures Imporve customer service offering Matric 5 years Sales and Marketing
quality reports conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver sign's for each POD • Ensure customer satisfaction both internally and externally • Quality, Health and Safety and KPI's • Ensure that customer KPI's are known, understood, measured, managed
quality reports conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver sign's for each POD • Ensure customer satisfaction both internally and externally • Quality, Health and Safety and KPI's • Ensure that customer KPI's are known, understood, measured, managed
correctly sized product images. Customer Load Sheets: Assist our customers with regular updates to their help list products and product information on customers' websites. Weights and Dimensions: Assist with
correctly sized product images. Customer Load Sheets: Assist our customers with regular updates to their help list products and product information on customers' websites. Weights and Dimensions: Assist with
Fasteners in Africa. We pride ourselves on superior customer service, exceptional quality, and our advanced
operation which is able to fulfil operational and customer demand.