and implement a customer retention strategy; and ensure regular Municipality customer visits Monthly Operations Operations meetings with the Municipality Customers reviewing Syntell Performance via the Signed SLA monthly operations reports to all Municipality customers Manage the end-to-end incident escalation process process to resolution; in accordance with Customer Service Level Agreements; and oversee the CRM incident timely and accurate technical solutions to customers. Communicate operational bottlenecks and/ or issues
Insurance together with verbal and written communication, in English and Afrikaans, referrals;
Insurance together with verbal and written communication, in English and Afrikaans, referrals;
advantage - Strong leadership skills, sound communication and inter-personal skills - The ability to work
you well, alongside excellent interpersonal, communication, and computer skills (including MS Office).
and time management. ▪ Good Interpersonal and communication skills. ▪ Accuracy and attention to detail.