Our client is looking for a Customer Service Administrator to manage customer queries and complaints. Main Duties/Responsibilities: Maintaining a positive and professional attitude toward customers at all times. Responding promptly to customer queries. Communicating with customers through email and
managers Processing of customer complaints Sales reports for account managers R 18 000 - R 18 000 - Monthly
i.e. availability Handle customer and consumer complaints and queries Manage sales administration requirements
Description 10 calls a day to existing clients to sell and cross sell Solve customer complaints within 24hrs Achieve agreed upon sales targets. Coordinate sales effort with team members and other departments Supply management with reports on customer complaints/compliments, stock on hand, query repo
Description 10 calls a day to existing clients to sell and cross sell Solve customer complaints within 24hrs Achieve agreed upon sales targets. Coordinate sales effort with team members and other departments Supply management with reports on customer complaints/compliments, stock on hand, query repo
imports/exports and customer complaints.
resolution of customer problems and complaints. Coordinates sales effort with marketing, sales management, accounting
customers Report customer complaints and compliments to the Frontline Supervisor, or store management Adhere to
issues related to customer orders, pricing and complaints to ensure service excellence. Manage cash collection