internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction support with process owners • Contribute to the Help Desk knowledge base, Add quality articles relating and appropriate communication to colleagues, customers and suppliers. • Carry out system maintenance and maintaining production computer systems in a customer facing support environment of at least 5 years
sinosure parameters. · All vehicles invoiced to customers to be settled within 48 hours of the date of invoice ensure actions are workable collect any problems and help through the head office with countermeasures to brand awareness and leverage sales. · Monitor customer compliant resolution where necessary to positively
strategic accounts (get involved) 2. Provide customers with a point of contact scenario. 3. Apply the relationships. 8. Contribute to sales CSM results, grow customer satisfaction and relationships. 9. Provide a sales that the vehicle warranty remains intact to the customer. KEY DRIVERS ACCURATE UNDERSTANDING OF THE DEAL deliveries and handovers. CUSTOMER RELATIONS 1. Manage and drive high level of customer interaction. Ensuring Ensuring the customer is kept up-to-date of the new vehicle transaction at all times. 2. Prospective customers
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows sure the customer is receiving good service Shows a strong commitment to exceeding customer expectations company results; demonstrates a knowledge of the customers business Uses business understanding to make sound
Key Accountabilities and Outputs
Customer Management Objectives
To be actively engage Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows sure the customer is receiving good service Shows a strong commitment to exceeding customer expectations company results; demonstrates a knowledge of the customers business Uses business understanding to make sound
Key Accountabilities and Outputs Customer Management Objectives To be actively engage and Success Factors Customer Perspective Communication Routine communication with customers or clients Problem negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows sure the customer is receiving good service Shows a strong commitment to exceeding customer expectations company results; demonstrates a knowledge of the customers business Uses business understanding to make sound
ensuring conformance to internal specifications, customer, and regulatory requirements.
Equipment Delegates fully and creates opportunities which help others to develop their potential. Identifies inequalities
service offering to Formal Convenience Trade customers, banner groups and outlets. The role will manage
and regional level and promote sales growth and customer satisfaction by successfully executing the national
Model for The Beverage Company
Contribute to Customer and Product Segmentation Modelling, and Channel
/>Ensure the availability of timely and accurate customer and sales information
Ensure that Sales Order
out accurately and timeously in order to ensure customer service delight
General Business, Financial
campaigns, and ensure a consistent and compelling customer experience across various channels.
Key
enhancing brand equity, market positioning, and customer engagement.
Monitor market trends, competitor
analyze social media performance, engagement, and customer feedback to inform content strategies.
customer-centric mindset.
Proficiency
creative thinking to differentiate the brand.
Customer-Centric: Passionate about understanding consumer
This includes financial negotiations with key customers and reviews of business activities. Be responsible trade support / allowances and rebates. Attend customer meetings with the Sales teams, when appropriate and analyse customer profitability. Assist commercial teams in negotiations with key customers on new proposals across all relevant dimensions, i.e. channels, customer, brand, SKUs, to support commercial decision making; scenario planning, promotions, what if analysis, and customer trading term changes and prepare the related ROIs