for providing technical support and advice to customers (internal and external) via the telephone. Responsibilities: received Serve as the first point of contact for customers seeking technical assistance over the phone or on the issue and details provided by customers. Walk the customer through the problem-solving process and update customer status and information. Pass on any feedback or suggestions by customers to the appropriate appropriate internal team. Customer Satisfaction Maintain the abandoned call rate below 4% (Abandoned call
resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with Incident
The Cash Desk Clerk is responsible for handling transactions at the cash desk, providing excellent customer conversions. Customer Service: Greet customers warmly and provide assistance as needed. Answer customer inquiries accounts, and other related services. Resolve customer complaints and issues in a professional and courteous Issue receipts, refunds, credits, or change to customers. Maintain records of all transactions and ensure security of cash and other valuables at the cash desk. Administrative Tasks: Prepare and submit daily
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for walk in customers Dealing with international clients Ensure information on customer orders is correct Understand customer needs and continuously promoting products to new and existing customers Contacting Contacting customers to ensure the accuracy of information on the invoices Follow up on sales quotes weekly Maintain accurate records of all follow ups made with customers with feedback to management Updating product knowledge calls to potential customers and following up on leads by referring the customer to the respective external
for walk in customers Dealing with international clients Ensure information on customer orders is correct Understand customer needs and continuously promoting products to new and existing customers Contacting Contacting customers to ensure the accuracy of information on the invoices Follow up on sales quotes weekly Maintain accurate records of all follow ups made with customers with feedback to management Updating product knowledge calls to potential customers and following up on leads by referring the customer to the respective external
We are currently seeking Customer Service Officers – Full-Time Monday – Friday (No Weekends). FULL TRAINING expect to do: Provide friendly and helpful service to our customers, Liaise with our valued builders and replenish products Organise deliveries and ensure customer orders are dispatched in full and on time What passion for customer service and admin Be approachable and confident interacting with customers An ability style Basic: R 4000 – R 6 500 per month The post Customer Service – Retail (Midrand) appeared first on freerecruit
client in the automotive sector is looking for a Customer Activation Specialist to provide activation and requirement 2-3 years working experience in the customer service or sales industry MS Office suite Relevant CRM Ensure a competitive culture in which every customer demographic is included Lead creation and activation in our catchment areas Customer satisfactions calls on survey after the customer experience executives executives are complete with the full process and the customer has received their license and registration Reporting
client in the automotive sector is looking for a Customer Activation Specialist to provide activation and requirement 2-3 years working experience in the customer service or sales industry MS Office suite Relevant CRM Ensure a competitive culture in which every customer demographic is included Lead creation and activation in our catchment areas Customer satisfactions calls on survey after the customer experience executives executives are complete with the full process and the customer has received their license and registration Reporting
possible ROLE: Steer and govern Group IT Service Desk initiatives and projects Manage service delivery support Manage transformation within the IT Service Desk relating to new technologies and refined processes Agile Methodology JIRA & Confluence Service Desk Methodology Provider / Contract Management – SLAs