service offering to Formal Convenience Trade customers, banner groups and outlets. The role will manage
and regional level and promote sales growth and customer satisfaction by successfully executing the national
convenience channel strategy and effectively managing relationships with key stakeholders. This role therefor builds
Groups
Establish and maintain scalable relationships with key stakeholders within the Convenience
parties
Drive efficient and effective relationships by ensuring that requests, inquiries, returns
Outputs
Customer Management Objectives
To be actively engage and open relationships with outlets Success Factors Customer Perspective Communication Routine communication with customers or clients Problem providing information required to solve problems. Relationships Maintained Others outside of own work area but negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows sure the customer is receiving good service Shows a strong commitment to exceeding customer expectations
Outputs
Customer Management Objectives
To be actively engage and open relationships with outlets Success Factors Customer Perspective Communication Routine communication with customers or clients Problem providing information required to solve problems. Relationships Maintained Others outside of own work area but negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows sure the customer is receiving good service Shows a strong commitment to exceeding customer expectations
and Outputs Customer Management Objectives To be actively engage and open relationships with outlets Success Factors Customer Perspective Communication Routine communication with customers or clients Problem providing information required to solve problems. Relationships Maintained Others outside of own work area but negotiate an effective outcome Customer Relations Asks questions to identify customer needs or expectations Follows sure the customer is receiving good service Shows a strong commitment to exceeding customer expectations
strategic accounts (get involved) 2. Provide customers with a point of contact scenario. 3. Apply the positive supplier relationships. 8. Contribute to sales CSM results, grow customer satisfaction and relationships relationships. 9. Provide a sales engineering service to ensure correct vehicle selection. 10. Apply that the vehicle warranty remains intact to the customer. KEY DRIVERS ACCURATE UNDERSTANDING OF THE DEAL deliveries and handovers. CUSTOMER RELATIONS 1. Manage and drive high level of customer interaction. Ensuring
proactive support to internal staff, and external customers: Analyse recurring incidents on the service desk and appropriate communication to colleagues, customers and suppliers. • Carry out system maintenance agreed schedules. • Supplier management: Manage relationships with approved suppliers 1st/2nd level support and maintaining production computer systems in a customer facing support environment of at least 5 years problems. • Able to build and maintain business relationships. • Desire to learn and grow within the organisation
of mediums for communication at optimal pricing Customer centricity is key to executing campaign aligned aligned to building the brand Excellent relationship management skills across multi layered internal and external lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad TEAM We at Jet are passionate about putting our customers first, working smart, fast and always doing the
of mediums for communication at optimal pricing Customer centricity is key to executing campaign aligned aligned to building the brand Excellent relationship management skills across multi layered internal and external lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad TEAM We at Jet are passionate about putting our customers first, working smart, fast and always doing the
/>Ensure the availability of timely and accurate customer and sales information and reports
Providing
accounts
Monitoring, tracking and processing customer claims/rebates on a daily basis and ensuring accuracy
or practices underpinning the problem.
Relationships Maintained
Others outside of own work area
sources.
Understands cause and effect relationships within data and interprets this to make competing
and GM Ensure compliance to all regulatory and customer food safety mandates/ requirements Pest Control providing information required to solve problems. Relationships Maintained
Others outside of own work snap decisions or over-analyses.
Sees relationships between various facts, figures or other information