style="text-align:center">Customer Service Agents
Based
OVERALL PURPOSE OF JOB:
Process customer service and technical service enquiries through :
Ref: PT 416487 - Sales Agents x 2 – Bryanston Employer Description Our client is a Financial Services presenting life insurance options clearly, identifying customer needs, and utilizing effective sales techniques
Ref: PT 416487 - Sales Agents x 2 – Bryanston Employer Description Our client is a Financial Services presenting life insurance options clearly, identifying customer needs, and utilizing effective sales techniques
function. Managing the Insurance requirements for Customers in the relevant portfolio. Activities include reconciliation of accounts; resolving queries; customer visits; statement sending and engagement with rebates Reconciliations of the debtors' accounts Customer Statements Facilitate New accounts – SAP system with BU's Customer visits to be executed to ensure good working relationship Query resolution – Claims Release within mandate Customer Visits / Insights Regular visits of customers to resolve queries Regular
severity of the incident and appropriately set customer expectations. To gather information, interpret investigative and problem solving support skills. To keep customers regularly updated through their incident life departments/teams, as necessary, in order to lead resolution, diagnosis and communication. To interrogate with our Development teams, defining and testing custom solutions to reported issues. To undertake such and eCommerce systems • Commercial experience in customer services
contacts and relationships with tour operators, travel agents and production houses.
We do require someone
sales essential
- Excellent communication, customer service & organisation skills
- Ability
incoming customer incidents and requests. The team provides support to our global customer base covering come into play as soon as they client get more customers Loads of growth potential 1.To ensure all incoming severity of the incident and appropriately set customer expectations. 4.To gather information, interpret and problem solving support skills. 5.To keep customers regularly updated through their incident life departments/teams, as necessary, in order to lead resolution, diagnosis and communication. 7.To interrogate
profitable business.
complaints (internal & external)
Service delivery to ensure customer satisfaction:
all network-related issues, providing timely resolution and troubleshooting expertise. ▪ Ensure availability (ideal) Excellent people management skills for customer and 3rd party contractor support Well Conversant