and email correspondence. Handling and resolving Customer queries. You will be required to handle and resolve dealing with Customer queries.
The Technical Servicing Administrator will be responsible for processing all admin for the (KAM) Emergency
/>Process quotations received from the Field Service Engineer
Ensure correct pricing quoted per
prices for parts if required
Follow up with customers on quotes sent and not yet accepted
Technical
reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer
if no response/feedback received
Monthly service planning with the Technical team and sub-distributors
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers Engineers and liaise directly with customers. The Technical Servicing Administrator will be responsible for processing Quotes: Process quotations received from the Field Service Engineer Ensure correct pricing quoted per modality selling prices for parts if required Follow up with customers on quotes sent and not yet accepted Technical reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer
their qualifications (degrees/ diplomas) for an in-service training in the various occupations mentioned below: Ms Office) Strong administration skills Client Service orientation Ability to work in and as part of a
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers Engineers and liaise directly with customers. The Technical Servicing Administrator will be responsible for processing Quotes: Process quotations received from the Field Service Engineer Ensure correct pricing quoted per modality selling prices for parts if required Follow up with customers on quotes sent and not yet accepted Technical reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer
FICO / GL Project Experience
- SAP GTS / Customs Process Knowledge
- SAP FI
- SAP CO
At APP we provide managed services for end user computing, ICT resourcing, project management and consultation
The role will be required to interact with customers both internal and external, have strong communication order processing validation and customer services. Validate all customer purchase orders prior to the order process, resolving all discrepancies and moving customer orders through the ERP system to be shipped & for driving excellence pre and post invoice customer service by responding to requests and queries in a professional manner. Working directly with Sales, Service Delivery, Finance, Purchasing and the warehouse
information into the Service Desk Application, and most importantly, displaying a customer focused approach understanding of hardware breakfix processes. Service Level Agreements play an important part for this this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple
office sales staff to deliver exceptional customer service and provide the Sales Manager with confidence within it. Consistent delivery of high-quality service. Commitment to team development. Managing Internal personnel. Set performance standards, foster a customer-centric approach, and encourage continuous improvement strategy, target markets, and customer needs. Monitor interactions with customers to enhance their experience Providing High-Level Service: Deliver superior service to internal and external customers, ensuring accuracy