Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The overseeing and optimizing customer support operations, contributing to a positive customer experience and the & development Technology management Analyse customer feedback Escalation management Resource planning
Introduction
Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit.
overseeing and optimizing customer support operations, contributing to a positive customer experience and the development
limited to the following:
Provide quality customer service within CRM:
Handle all face-to-face to emails, web queries, posted queries/courier services, faxes within allocated time frame.
Update relevant GPAA systems.
Provide Client liaison services within the office:
Respond to escalated issues/make recommendations with regards to ongoing service improvements and
maintain a high level of institutions.
Knowledge of GEPF products and services will be an advantage
Computer literacy
for a Customer Service Administration Officer to join our client’s Corporate and Financial Services team of the Customer Service Officer role is to to provide the highest possible standard of customer service service ensuring, the needs of companies customers are met in a friendly, accurate and courteous manner. Skills interpersonal communication skills; Administration and Customer Service experience; Highly motivated and able to work Provide administration, cash handling and customer service duties; Recording and registering of all documents
Certificate with relevant experience in a customer service environment A tertiary qualification at NQF position and/or office will be based. The post Admin Clerk appeared first on freerecruit.co.za .
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Admin Assistant to join medium enterprise. Training will be provided, MS Excel knowledge – some accounting required. This position will be mainly to provide admin support to Finance Manager on a daily basis. To consider your application unsuccessful. The post Admin Assistant, Nelspruit appeared first on freerecruit
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal determine customer service levels Use quality monitoring data management systems Monitor customer queries/complaints procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions sessions Analyze customer service levels Take corrective action to rectify deficiencies People Management: