Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The overseeing and optimizing customer support operations, contributing to a positive customer experience and the & development Technology management Analyse customer feedback Escalation management Resource planning
Introduction
Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit.
overseeing and optimizing customer support operations, contributing to a positive customer experience and the development
limited to the following:
Provide quality customer service within CRM:
Handle all face-to-face to emails, web queries, posted queries/courier services, faxes within allocated time frame.
Update relevant GPAA systems.
Provide Client liaison services within the office:
Respond to escalated issues/make recommendations with regards to ongoing service improvements and
maintain a high level of institutions.
Knowledge of GEPF products and services will be an advantage
Computer literacy
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Reference: NEL011477-SH-1 Our client who services the hospitality sector is currently seeking a Sales
Requirements
the services of a Sales Consultant. The role will focus on servicing existing walk in customers efficiently selling the company's products and/or related services. The position is based at the Nelspruit branch Sales Budget Service of existing and new customers Build customer relations Make contact calls to potential potential new customers and visit them if required Experience & Qualification: 3 years experience served security industry is an advantage, but not essential Admin related functions i.e. cash up, invoicing, receiving