Client liaison and responsibility to manage clients shipping requirements for the clients that has been been allocated to your portfolio Client's needs to be kept updated on the status of their shipments and speedily as to have no or minimal impact on clients. Liaise with client continuously and in a proactive manner existing clients and referrals Present the company as and when required i.e. company functions, client meetings reports to Clients with current information on all their shipments Liaise with Client Services department
Client liaison and responsibility to manage clients shipping requirements for the clients that has been been allocated to your portfolio Client's needs to be kept updated on the status of their shipments and speedily as to have no or minimal impact on clients. Liaise with client continuously and in a proactive manner existing clients and referrals Present the company as and when required i.e. company functions, client meetings reports to Clients with current information on all their shipments Liaise with Client Services department
Head of Customer Service to join a luxury brand, dedicated to creating exceptional customer experiences products, elegant store aesthetics, and outstanding service. Duties and responsibilities: Ensure all online receipt. Ensure all online orders are delivered to customers within 5 working days of order. Ensure any exchanges exchanges are delivered to a customer within 12 days of request. Respond to all customer queries on the same day they arrive (including weekends). Close off all customer queries within 48 hours of receipt Save the Sale
Head of Customer Service to join a luxury brand, dedicated to creating exceptional customer experiences products, elegant store aesthetics, and outstanding service. Duties and responsibilities: Ensure all online receipt. Ensure all online orders are delivered to customers within 5 working days of order. Ensure any exchanges exchanges are delivered to a customer within 12 days of request. Respond to all customer queries on the same day they arrive (including weekends). Close off all customer queries within 48 hours of receipt Save the Sale
Process bookings and send booking confirmation to customers.
- Follow up on Quotes to fill up under utilised
documents (EG CNCA for Luanda)
- Invoice customers
- Process creditor invoices
- Submit
Reference: KZN000438-KK-1 EXPORT CUSTOMER SERVICE AGENT DURBAN - KZN To control and manage the entire Process bookings and send booking confirmation to customers. - Follow up on Quotes to fill up under utilised trade documents (EG CNCA for Luanda) - Invoice customers - Process creditor invoices - Submit RCG to SARS
As a customer service representative, you will be responsible for:
Our client is looking for a Customer Service Administrator to manage customer queries and complaints toward customers at all times. Responding promptly to customer queries. Communicating with customers through email and telephone. Acknowledging and resolving customer complaints. Processing orders, forms, applications applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints calm when customers are stressed or upset. Computer literacy. Experience working with customer support
ss bookings and send booking confirmation to customers