to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
We are looking for a Service Desk Manager to support Application Support teams across high-energy achiever, leader, and planner. The Service Desk Manager will be a single point for escalation the standard operating procedure model for the Service Desk.
What you’ll do: years proven management experience in an IT Service Desk environment, with a specific focus on application technologies. 
You will be part of a consultancy, working with some of the most knowledgeable
Job Description:
Respond to service requests and incidents reported via telephone, incidents and service requests in the ticketing system.
Follow up with customers to ensure issues are resolved and service levels are maintained.
Monitor and manage service desk queues, ensuring year's experience
Must have experience with service desk ticketing systems and remote support tools.
Must
The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service service desk is constantly developing and improving. To meet these many demands, a good service desk manager understanding of the strategic vision for the service desk and the ability to set the long-term direction Knowledge and understanding of best practices for service management. Strong communication skills, including
The Service Desk Analysts are responsible for the day-to-day operational coordination of the team, providing providing high-level support to customers. This highly visible role requires excellent communication, resolve all IT first/second line support issues for customers. Refer unresolved issues to third-line support purchase orders. Manage IT stock, including logging service desk tickets before issuing stock and maintaining experience in a support environment. Highly customer service focused with excellent communication and negotiation
We are currently seeking Customer Service Officers – Full-Time Monday – Friday (No Weekends). FULL TRAINING expect to do: Provide friendly and helpful service to our customers, Liaise with our valued builders and trade replenish products Organise deliveries and ensure customer orders are dispatched in full and on time What passion for customer service and admin Be approachable and confident interacting with customers An ability Basic: R 4000 – R 6 500 per month The post Customer Service – Retail – Lynnwood appeared first on freerecruit
Our client is looking for a Customer Service Administrator to manage customer queries and complaints. Main toward customers at all times. Responding promptly to customer queries. Communicating with customers through email and telephone. Acknowledging and resolving customer complaints. Processing orders, forms, applications applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints calm when customers are stressed or upset. Computer literacy. Experience working with customer support
Do you put customers at the heart of every decision you make? Browns The Diamond Store is looking for for a professional and passionate service-orientated representative who will foster positive relationships between our brand and our customer, by answering queries, providing exemplary service and adapting your approach timeframes. Resolving any queries regarding products or services. Following-up on orders to ensure delivery by processes and policies. 2 years experience in a client services and relationship management role. Excellent verbal
Our client are recruiting for 20 Customer Service Agents. Requirements: Must be dynamic, confident, very efficient. Basic Salary: Market related. The post Customer Service Agents appeared first on freerecruit.co.za
Customer Service Position Requirements: 12 Months Call Centre Experience Matric Clear Criminal Record Aid Pension Fund (After 3 months) The post Customer Service Position appeared first on freerecruit.co